301 Ruthar Drive, Newark, DE 19711   Phone: 3027382267

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Thank you for your interest in Camp Bow Wow! Our team provides a wide range of care services for all kinds of pets in their homes 365 days per year. Our business is licensed, insured and bonded.

Caregivers: We are responsible, pet-loving adults that are trained in pet care, health and safety. We have a primary and back up person for each client and we also try to provide the same person as often as possible. All sitters are employees (not independent contractors); they consistently provide professional and loving care and service.

Rates:
We do not charge extra fees for multiple pets; please allow enough time for us to provide good care and affection for your pets. For traveling clients, dogs without dog doors must be let out at least 3 times a day (not all visits need to be done by a our team). Dog doors are OK, but we cannot accept liability dogs that are left outside while owners are away.

Complimentary Meet ‘n Greet: We offer each new customer one, no obligation, complementary 30-minute Meet ‘n Greet.

Client Instructions: Power Pet Sitter is a limited access, on-line instruction and scheduling system. In order to make sure we care for homes and pet(s) as owners desire, clients are to input instructions. If this is done prior to the complementary Meet ‘n Greet sitters can go over everything to make sure things are well understood. Sitters are not allowed to enter instructions for clients.

Scheduling: Clients may call, e-mail or request services on line via Power Pet Sitter. We will assign people, approve the visits and then send an e-mail confirmation to the client and sitter(s).

Same and next day scheduling: Same and Next Day scheduling: We can usually accommodate same and next day requests, but we must check with sitters prior to approving the visit. In order to the confirm availability in a short period of time, owners need to call Nicole, our Manager, at (302) 415-1698. There may be an additional $5 charge for services requested to start the same or next day.


Communication: The sitters must leave a note every time they visit. Please let us know if you’d like a text, call or e-mail. They will communicate with you and each other to make sure your pet(s) are being well cared for per your instructions.

We offer services within time blocks. We do our best to honor hour specific requests within time blocks. Overnight sitter arrival and departure times are arranged with clients

Wake-Up: 6 – 8am Morning: 8 – 10:30am Mid-day: 10:30am – 2pm Afternoon: 2 – 4:30pm Evening: 4:30 – 7pm Goodnight: 7 – 9:30 pm

Areas Served: We serve clients in the following areas on a daily basis: 19701, 19702, 19703, 19707, 19708, 19710, 19711, 19713, 19720, 19732, 19736 and 19801 through 19810.
We also serve pets in adjacent areas for an additional $5-15 mileage fee: DE-19709; PA-19061, 19311, 19317, 19448 & 19352; and MD-21921.

Holidays: To compensate sitters for their time away from families & friends, there will be an additional $5 charge per visit on the following holidays: New Year's Day, Easter, Memorial Day, 4th of July & Thanksgiving. The $5 also applies to Goodnight and Late Night visits on Christmas Eve and New Year's Eve. The charge per visit on Christmas Day and overnights on Christmas Eve and Day is $10.

Payment: We accept Visa, MC & Discover only. Call us or enter credit card info into Power Per Sitter for secure payment via authorize.net. A receipt will be e-mailed to you. Sitters genuinely appreciate tips; please tip them directly if you feel they have done a good job.

Keys: Please provide 2 tested keys to the sitter at the Meet ‘n Greet or drop them at Camp Bow Wow (301 Ruthar Drive, 19711). If you choose not to provide 2 keys we reserve the right to make one back-up key and test it to be sure we will be able to care for your pets when you need us. The primary sitter will retain your key while providing service to your pets. The second (back-up) key will be in a lock box at Camp Bow Wow. There is a $10 charge for key pick-up and drop off.

Pet info: Make sure you have a vet listed and your pet(s) rabies vaccinations are current. We will not visit homes if no vet is listed and if pet(s) are not current on rabies of have a titer showing immunity.

Please call 302-738-2267 or e-mail lauriekw@me.com if you have questions.