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Policies
The client is solely responsible for the payment of all medical bills for their pet and they release Kathy Loves Pets LLC (dba KathysDogWalking.com and Kathy Dog Walking & Pet Sitting), its officers, directors, agents and independent contractors of and from any and all responsibility for claims, damages, debts, arising out of or related to such medical care, including, but not limited to, transportation to/from the veterinary clinic and choice of veterinarian and animal hospital.
Kathy Loves Pets LLC reserves the right to immediately change your dog’s type of walking if we believe it is necessary to protect the health and well-being of your dog, other dogs, or our staff.
If your dog causes serious destruction to our leashes/cars/home during walks, transportation or boarding, Kathy Loves Pets LLC reserves the right to obtain reimbursement for the damage.
All dogs must be healthy and current on all vaccinations. We will need a copy of your dog’s updated vaccination records from your vet before you start walking services with us to ensure your dog’s safety as well as that of our existing dogs. If your dog is exhibiting any symptoms that may suggest illness such as sneezing, coughing, wheezing, runny eyes or nose, vomiting, lethargy, or diarrhea, please let us know. Dogs with flea or tick problems are not allowed.
Kathy Loves Pets LLC requires that each of our clients use a key storage lock box at their home. We no longer hold client keys. The use of a lock box gives the client the peace of mind that your key will always be at your home in a secure location. Please provide 2 copies of your key in the lock box so that we have one available as backup for emergency purposes.
The safety of your dog is the utmost concern. If we feel like we can not safely walk your dog with a harness, Gentle Leader or regular collar, we will use a prong collar to maintain control of the walk.
There is a Last Minute Fee for Dog Walking/Pet Sitting.
If we are given less than 3 hours notice for daily dog walking and less than 24 hours notice for pet sitting there will be a $5 - $25 last minute fee.
Cancellation Policy:
Pet Sitting & Daily Dog Walking: Kathy Loves Pets LLC has a 24 hour cancellation policy. Please notify us of a cancellation with at least 24 hours notice or the full service fee will be applied.
Initial Consultation Meeting:
The Initial Consultation Meeting is free with a dog walking / pet sitting schedule.
Holidays: During pet sitting over major national holidays and the summer period between June 1-Sept 10 or for pet sitting reservations that are longer than 20 days in length, Kathy Loves Pets LLC cancellation policy is as follows:
3 or more days notice for cancellation: FULL REFUND GIVEN TO CLIENT.
2 days notice for cancellation: 50 % OF TOTAL FEE REFUNDED TO CLIENT.
24 hour or less notice for cancellation: NO REFUND GIVEN TO CLIENT.
Solicitation of Kathy Loves Pets LLC's Sitters:
Client agrees that the pet sitter provided by Kathy’s Dog Walking & Pet Sitting is hired through Kathy Loves Pets LLC and is contracted to work only through Kathy Loves Pets LLC and not directly through the individual client listed above. Client agrees that all reservations for present and future sitting and dog walking must be made through Kathy Loves Pets LLC and not the individual sitter. Client is aware that the Kathy’s Dog Walking & Pet Sitting sitter may give out their personal number to the client. Client agrees to use this number only in the event of an emergency during which the sitter/walker is already contracted directly through Kathy Loves Pets LLC for Client. Client agrees that this number shall not be used for any solicitation of future pet sitting or dog walking. Client is aware that should this contract be broken, legal fees and misuse-of-staff charges will apply.
By submitting this form,
a. You indicate your agreement with all of the terms listed hereof,
b. You authorize Kathy Loves Pets LLC to obtain medical and vaccination records for your dog from the veterinarian listed above and you hereby authorize your veterinarian to provide these records to Kathy Loves Pets LLC.
c. You release, indemnify, and agree to hold Kathy’s Dog Walking & Pet Sitting harmless from any and all manner of damages, claims, loss, liabilities, costs or expenses, causes of actions or suits, whatsoever in law or equity, (including, without limitation, attorney’s fees and related costs) arising out of or related to the services proved by Kathy Loves Pets LLC including, without limitation, (i) any inaccuracy in any statement made by yourself or information provided by you to Kathy Loves Pets LLC, (ii) your dog, including but not limited to destruction of property, dog bites, injury and transmission of disease, and (iii) any action by yourself which is in breach of the terms and conditions of this agreement.
d. Injury by another animal to Client animal: Kathy’s Dog Walking & Pet Sitting and its contracted staff will not be responsible for any animal that instigates fights with other animals or is injured by another animal while in Kathy’s Dog Walking & Pet Sitting’s care. Kathy’s Dog Walking & Pet Sitting will take all appropriate actions to ensure that Client’s animals are not placed in the company of aggressive or violent animals and/or will immediately remove Client’s animals from any animal fight.
e. Injury or escape of animals: Client and sitter are aware that the highest level of care shall be given to any and all pets under care of the pet sitter employed by Kathy’s Dog Walking & Pet Sitting. Client is aware that pet(s) are instinctual in nature and not always controllable by the sitter even when the highest level of care is given. Should the client’s animal run away or be injured the client agrees that Kathy Loves Pets LLC will not be responsible for any liability. The above waiver of liability in favor of Kathy Loves Pets LLC shall not apply if the Kathy Loves Pets LLC sitter is found to have committed intentional misconduct.
f. Injury to Pet Sitter by Client’s Animals: Client agrees to pay the full cost of and all medical injuries should they arise as a result of the Client’s animal to the sitter.
g. Any controversy or claim arising out of or relating to this contract, or the breach thereof, or as the result of any claim or controversy involving the alleged negligence by any party to this contract, shall be settled by arbitration in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by an arbitrator may be entered in any Court having jurisdiction thereof. The arbitrator shall, as part of his award, determine an award to the prevailing party of the costs of such arbitration and reasonable attorney’s fee of the prevailing party.
Payment
We accept payments from all major credit cards. For daily dog walking, payment is due every week unless other arrangements are made. For pet sitting services, full payment is due the first day of service. Kathy Loves Pets LLC reserves the right, without notice, to adjust its fees for services. By completing the credit card information online, you are authorizing us to automatically charge your credit card for services rendered.