1943 E Windy Way, St. Johns, FL 32259   Phone: 904-635-5396

Please use your User ID and Password you created when setting up your profile.

If you do not have a login and password, please register online via the home page of our website at www.paws-n-clawspetsitting.com. Someone will be in contact within 24 hours.

If you have forgotten your password, please click the "forgotten password" link on the login page.

For all other questions please contact the office 904-635-5396

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PAWS AND CLAWS PET SITTING POLICES
In order to provide the best service for you, your pets and others,
we have established the following policies.

PAYMENT
Payments for walking or sitting services are to be paid in full at the time of booking or on the first day services begin. If payment is not received by the time of service, a $25.00 late fee WILL be added to your invoice and pet sitting will NOT resume until we reach you and a payment is made. Paws and Claws Pet Sitting accepts checks, cash, and secure online payments through the website. There will be a $35.00 charge for all returned checks. If Client requests to extend service, the Client guarantees payment at the same rate for all services provided upon return.
Tipping: If you wish to tip the Pet Sitter, please write a separate check in the Pet Sitter's name or leave cash for your Sitter.

CANCELLATIONS/EARLY RETURNS
We do not offer refunds for cancellations/early returns.
More than 24 hour notice and you will receive a credit on your account.
Less than 24 hour notice and you will be charged for the remainder of visits on that day and credited for the rest of your visits.

SAME DAY SERVICE REQUESTS
All same day service requests will be charged an additional $10 for that day.

EXTRA FEES/CHARGES
Paws and Claws Pet Sitting reserves the right to invoice/bill, at $15.00 per half hour or any portion thereof, for additional time spent over a 30-minute visit that is necessary for the care of Client's pet(s) and home. This includes service and time for the following, but not limited to: all veterinary trips; pet illness; excessive clean-up resulting from pet incontinence, accidents or frequent vomiting; complications administering medications; obtaining pet food, medication or supplies; wait time for emergency home repair; search for pet(s) that escaped confinement or leash. Client will be held responsible for all expenses incurred and reimburse Paws and Claws Pet Sitting upon return.

EMERGENCY CARE
In the event of pet illness or other medical emergency and specified vet is unavailable, pet will be taken to closest vet or Vet-I-Care Emergency Clinic. Client understands and agrees that attempts will be made to contact the Client in case of emergency and if Client is unreachable, Pet Sitter has permission to authorize any care the vet deems necessary for pet's health, safety and survival. Client agrees to reimburse Paws and Claws Pet Sitting for any additional fees and all costs relating to vet care during their absence, which may include x-rays, blood work, surgery and/or other expensive procedures, as well as an emergency medical transport fee of $35.00. For the safety of your pet and others, pets must have current vaccinations. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client's animal which has not been properly vaccinated, it will be the Client's responsibility to pay all costs and damages incurred by the victim.

JOB SHARING
Paws and Claws Pet Sitting prohibits sharing pet sitting duties with other sitters, friends, neighbors, etc. If another person(s) are in the home during our scheduled appointment ALL terms and conditions will be terminated and liability will be waived. If there are special circumstances which will require someone else sharing the job, Paws and Claws Pet Sitting will need to know this up front and will require the name and number of the person. Paws and Claws Pet Sitting reserves the right to discontinue services if the sitter is not comfortable sharing.

KEY POLICY
TWO working copies of your house keys must be provided at time of registration / consultation, regardless of having a key pad, garage code, e-key, etc. If client requests a personal drop-off and/or pick-up of keys after initial consultation there is a trip charge applied (equivalent to a visit fee). If you live in a gated community, you must provide a gate card, remote or appropriate access codes. Any keys arranged to be left behind in a hiding spot or after last visit we are not personally responsible for if they go missing. Keys will not be mailed back after services, moving or no longer using our company. They will be disposed of.

Should keys become unusable, lock malfunction, Client fails to leave a key or for any other reasons beyond Pet Sitter's control, Paws and Claws Pet Sitting and Pet Sitters have authorization to employ the services of a locksmith to gain entry into a Client's home on Client's behalf. Client will be responsible for all expenses incurred and reimburse Paws and Claws Pet Sitting upon return.

HOLIDAY POLICIES/CHARGES
There is a onetime $10 holiday charge for the following holidays: New Years Eve, New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Post Thanksgiving, Christmas Eve and Christmas Day.

Cancellations must be made two weeks prior to first visit or a payment for 25% of the invoice will be required. Cancellations one week prior to first visit a payment for 50% of the invoice will be required. Cancellations less than one weeks’ notice requires full payment. No refunds or credits for early returns during the holidays.
Limited Services: We will be unable to provide 1 hour visits or overnights during Thanksgiving and Christmas holidays. There will be exceptions for pets with special needs such as medications, elderly (incontinence issues), or extended jobs (ie. >4 pets requiring more time for cleaning up, litter boxes, separate walks, etc.). These will be dealt with on a case by case. Unfortunately we have many clients to attend to during the holiday periods.



Terms and Conditions

Due to the extreme unpredictability of animals, Paws and Claws Pet Sitting and Pet Sitters cannot be held responsible for any unusual mishaps (i.e., pet's refusal to take medication, escaping from the yard, biting, eating or destroying household items, damage to inside/outside of home, personal injury/accidental death). If Client requests pet(s) to have outside access, Client releases Paws and Claws Pet Sitting and Pet Sitters from all liability for loss, injury or death to pet(s). Client is liable for injury or damage to Third Parties.

Client authorizes Paws and Claws Pet Sitting Pet Sitters to take photos of Client's pet for their file and for paws-n-clawspetsitting.com website. All photos taken are the property of Paws and Claws Pet Sitting, Inc.

Visit times are approximate and subject to change based on the needs of all pets under Pet Sitter's care. Pet Sitter is entrusted to use best judgment in caring for pet(s) and home, in the event of an emergency situation, inclement weather or natural disaster. Paws and Claws Pet Sitting and Pet Sitters will be held harmless for consequences related to such decisions.

In the event of injury or illness of your Pet Sitter, or other emergency circumstances where duties are unable to be performed, Client authorizes Paws and Claws Pet Sitting to arrange for a back-up sitter to take over duties as outlined in this agreement.

Paws and Claws Pet Sitting reserves the right to terminate this agreement at any time before or during its term if Pet Sitter determines the Client's pet poses a danger to the health or safety of herself/himself or others. If concerns prohibit Pet Sitter from caring for pet, Client authorizes pet to be placed in a kennel with all charges to be charged to Client.

Paws and Claws Pet Sitting and Pet Sitters agree to provide the services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of these services, the Client expressly waives and relinquishes any and all claims against Paws and Claws Pet Sitting except those arising from negligence or willful misconduct on the part of Paws and Claws Pet Sitting or Pet Sitters.